FAQ (Frequently Asked Questions)

How do I know if a jewel is still available?

Assume that if the stone is pictured in the site that it is still available. Upon receipt of your order you will be emailed a confirmation, usually within 24 hours.

How come no jewel are marked sold, I don’t know what is still available?

We try our best to remove all sold stones as soon as they are requested. This keeps the loading time for each page to a minimum.

If I request a jewel that is already sold, will you send a substitute?

No. Each jewel specimen is unique. We will never ship a substitute. However, if We have multiple specimens from the same location, you may request an alternate when you submit the order in case the item you wanted has sold. Use the "Comment" area on the order form for requesting alternates.

Do you enhance the stone's colour on pictures ?

No, we don't try to enhance the colour on pictures, the stones have been shot as close as true colour.

Email is easier, do I have to use your online order form?

No, email is acceptable. But "order form" requests get priority handling, so it is wise to use the order form. Also, the order form ensures all the required information is provided, it generates the paperwork to process your order, and it expedites shipping.

How can I pay without using credit card ?

Click here to pay by bank transfer  and to get our account number.

Do you ship jewel internationally?

Yes We do.

Is credit card payment any better than sending a check or money order?

Yes! We cannot emphasize how much better it is to use a credit card. The most significant advantage is your order will be shipped the next business day  and will arrive usually 3-4 days after you place the order.

When a check is used for payment the chronology is usually something like this: You place the order via email, you send the check in 4-5 days, check is delivered 3 days later, check is deposited the next day, it clears our bank in 4 days, your minerals are shipped the next day, the package is delivered 4 days later. That is 18 days elapsed! And the time is almost double that when it is an international shipment.

From our perspective, the paperwork is easier, We know the payment has been made, and We don't have 20 specimens sitting around awaiting payment. Please use a credit card if you have one.

Retention of client information.

We use only the information about our Clients in order to administer darbeldubourg.com business. Of course, we do not transmit this information to other people.