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INFORMATION  All of the pictures on this site have been shot by Darbel du Bourg.
Please read this whole page carefully before ordering.
All prices mentioned on our website are in Euros.
All specimens are subject to prior sale. Upon receipt of your order, the items available will be held for a maximum of two weeks. If payment is not received by then we cannot hold them any longer.
Prepayment is required. There is no minimum order. However, since we honour actual shipping prices, you will always save money by combining multiple items.
HOW TO ORDER ?
Go to ORDER, fill in the form and press the submit button.
How to pay ?
 Credit Card       ORDER
| You can pay us securely with any major credit card through PayPal by clicking in |
| the PayPaL logo being at the bottom of the order form. |
| If you need help : go to our PayPal Exemplary Form |
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| Copy in the fields the indications relating at the piece (s) which you want to buy. |
| (Reference, price and shipping price.) |
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| How to pay by bank transfer? It is very simple, you have two solutions: |
| 1 Ask a code to your bank to manage your account directly from your computer. Thus, |
| the transfer can be carried out directly from home at lower cost. |
| ( Note, that this solution is not available from any countries, for example USA.) |
| 2 Use the forms for this purpose, available in the banks and transmit the written order. |
Bank transfer on our account: Click here to pay by bank transfer
Orders are shipped from Switzerland the next work day after your payment has cleared.
Full payment must accompany order. USD or CHF or Euros funds only. We accept cashiers checks, money orders, personal and business checks. No COD's. Make checks payable to Jean & Alain DARBELLAY
Order at no risk, because we are so confident in our merchandise that we offer a 12 day return policy!!!!!
| Merchandise value up to |
USD 100.00 add 7.00 $ |
( Value fully insured ) |
| Merchandise value up to
Registered Mail 5 -
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USD 1000.00 add 7.00 $
EU 1000.00 add 7.00 €
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per order. "Value not insured, recipient assumes all risk." |
| Merchandise value up to |
USD 2000.00 add 17.00 $
EU 2000.00 add 17.00 €
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per order. ( Value insured ) |
| Merchandise value up to |
USD 3000.00 add 25.00 $
EU 3000.00 add 25.00 €
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per order. |
| Merchandise value up to |
USD 5000.00 add 30.00 $
EU 5000.00 add 30.00 €
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per order. |
| Merchandise value up to |
USD 7000.00 add 38.00 $
EU 7000.00 add 38.00 €
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per order. ORDER |
| Merchandise over |
USD 7000.00
CHF 7000.00 CONTACT US
EU 7000.00
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for charges: |
| FAST delivery in Switzerland |
add CHF 6.- |
per order. |
| Express delivery in Switzerland |
add CHF 14.80 |
per order. |
| Handling charges in Switzerland |
add CHF 0 .- |
per order. ORDER |
Darbel du Bourg
Customs Information
Any customs or import duties are issued once the package reaches your country. In most cases there is not any customs clearance required, however, if additional charges for customs clearance takes place – it must be paid by you, we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, you may want to contact your local customs office for further information.
REFUSE THE POSTAL DELIVERY.
If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.
ALL CLAIMS MUST BE NOTIFIED TO US WITHIN 12 DAYS AFTER DELIVERY OF THE SHIPMENT, FAILING THAT, NO ACTION FOR DAMAGES MAY BE BROUGHT. IF YOU HAVE DECIDED THAT YOU DO NOT WANT THE MERCHANDISE AFTER IT HAS BEEN SHIPPED, BUT BEFORE IT ARRIVES, DO NOT REFUSE THE POSTAL DELIVERY. IF A PRODUCT IS REFUSED YOU WILL BE LIABLE FOR BROKERAGE CHARGES AND DUTY INCURRED UPON ITS RETURN.
The customer is not entitled to claiming recompense or indemnification for delays.
Warning: the jewels which are damaged or modified by yourself can't be returned !
How to return an item ?
Within 12 days of receipt of your order, you may return any of the items which are not marked "NO RETURN" for a full refund, excluding Shipping.
To return or exchange an item, all you have to do is:
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Obtain RMA ( Return Merchandise Authorization) number by contacting customer service by emailing to info@gggems.com
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Packages without this number will not be accepted.
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Secure your item and all of the original packing materials, including packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not).
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Send the package by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Darbel du Bourg is not responsible for items lost or damaged while shipping
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Clearly print your name and address on the outside of the package in the return area and mail the package by a traceable carrier such as Registered Mail, UPS, USPS or Federal Express to:
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I Only Want To Return One Item From My Last Order? No Problems! It doesn’t matter whether you wish to return just part of your order or the entire shipment, the process is exactly the same. But please, write clearly the items you want to keep, and return the item you become dissatisfied in its original, undamaged, unaltered condition for a refund or to exchange it for another gem of equal value.
However, whatever happens, we want happy customers - if you don't like an item, if it arrives broken, or if there is another problem, please let us know and we will work out a solution
For questions go to CONTACT US and fill in the form, or e-mail us!
For orders, please go to ORDER, and fill in the form.
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PLEASE BE CAREFUL: YOU SHOULD NOT WRITE , JEWELS CREDIT CARD NUMBER, OR OTHER LUXURY-RELATED WORDS ANYWHERE ON THE PACKAGE, AS THIS INVITES POSSIBLE THEFT OF THE PACKAGE.
JEWEL SETTING
The Novel of A. Darbellay
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| J. & A. DARBELLAY |
| P.O. box 5838 |
| ( CH ) 1002 LAUSANNE |
| SWITZERLAND |
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| Fax: ++ 41 21 323 36 59 |
| info@gggems.com |
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